Privacy Policy

1. Introduction

Diamtech Research Centre Private Limited (hereinafter referred to as “DRC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide while using our Website, Mobile Application, products, and services.

This Privacy Policy explains how DRC may collect, use, store, and protect information obtained through your interactions with our Website/Mobile Application and Services.

By accessing or using our Website/Mobile Application or Services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

2. Information We Collect

When you use our Website/Mobile Application, request product information, submit an inquiry, request a service, or communicate with us, we may collect information that you voluntarily provide.

This information may include:

  • Name and contact details
  • Email address
  • Phone number
  • Company or business information
  • Billing and shipping information
  • Information provided through product inquiries or service requests
  • Other information necessary to process your business transaction or provide requested services

You are responsible for ensuring that the information you provide to DRC is accurate, complete, and up to date.

3. How We Use Your Information

DRC may use collected information for purposes including, but not limited to:

  • Processing applications, product inquiries, orders, and invoices
  • Providing requested products and services
  • Facilitating business and trade-related communications
  • Providing business professionals with relevant contact and business information
  • Maintaining and managing our internal databases
  • Conducting business analysis and research
  • Verifying your identity when necessary, including at DRC-organized events
  • Communicating with you regarding products, services, events, and business matters
  • Providing customer support and responding to inquiries

4. Marketing Communications

DRC may communicate with you through various channels for direct marketing, promotional communications, events, product updates, and other relevant business information.

You may choose to opt out of promotional communications by notifying us.

We will respect your request to discontinue promotional communications, subject to communications that are necessary for transactions, services, legal obligations, or other legitimate business purposes.

5. Machine Data Collection

DRC may collect certain data from machines connected to our services for operational, analytical, maintenance, and notification purposes.

The information collected may include:

  • Machine serial numbers
  • Activation dates and times
  • Warranty status
  • Usage statistics
  • Usage information relating to critical components

This information is used to:

  • Ensure proper operation of our machines
  • Monitor machine performance
  • Calculate usage life of critical components
  • Support maintenance activities
  • Improve our machines and services
  • Provide warranty-related notifications
  • Notify users about upcoming warranty expirations
  • Provide information regarding events, promotions, or other relevant updates

The collected machine data is intended to be statistical and operational in nature and does not include personally identifiable or sensitive information as described in the original policy.

6. Your Consent

By using DRC machines and services, you consent to the collection and use of machine-related data for the purposes described in this Privacy Policy.

DRC is committed to protecting your privacy and will not use such data for unrelated purposes without appropriate consent.

7. Customer Name and Logo

By using our products or services, you grant DRC the right to use your company name and logo for marketing and promotional purposes.

This may include displaying your company name or logo:

  • On our Website
  • In print media
  • In promotional materials
  • In other marketing communications

Such use is intended only to identify your company as a customer or user of DRC technology and products. It does not transfer ownership of your trademarks or other intellectual property rights to DRC.

8. GDPR Compliance

This section applies to users located in the European Union.

DRC recognizes the requirements and rights provided under the General Data Protection Regulation (GDPR), which came into force on May 25, 2018.

The original policy states that the Website/Mobile Application and Services are compliant with applicable GDPR standards.

EU users may contact DRC regarding privacy-related questions, concerns, or requests relating to their personal information.

9. Data Security

DRC takes reasonable measures to protect information collected through its Website, Mobile Application, products, and services.

However, users acknowledge that no online system, account, transmission, or storage method can be guaranteed to be completely secure.

Users are responsible for safeguarding any account credentials or identifying information associated with their use of the Website/Mobile Application.

10. Third-Party Payment Information

Where payments are facilitated through authorized third-party payment channels, payment information may be processed by the relevant payment service provider.

Third-party payment processing may be subject to applicable payment-security standards and the terms and policies of the respective payment provider.

DRC remains responsible for the products and services supplied by DRC, while third-party payment providers may have their own terms concerning payment processing and security.

11. Privacy Policy Updates

DRC may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable requirements.

Any updated Privacy Policy may be published on the Website. Users are encouraged to review this page periodically.

CONTACT US

If you have any questions, or concerns, or require further information, please don’t hesitate to get in touch with us. You can contact Diamtech Research Centre Private Limited using the following details:

Company Name: Diamtech Research Centre Private Limited

Address: Plot No. 3, B/S. Kiran Hospital, Vastadevdi Road, Katargam, Surat 395004, Gujarat, India

Phone: +91 261 2309900 │ +91 9909990884

Email: contact@drcindia.in

We are here to assist you and provide the necessary support. Your inquiries and feedback are highly valued.

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